We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bsdkstore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bsdkstore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bsdkstore@gmail.com.

Refund & Return Policy

Effective Date: September 25, 2026

By placing an order with us, you acknowledge and agree to the terms of this Refund & Return Policy. Please read this policy carefully before making a purchase.

1. All Sales Are Subject to This Policy

We do not offer unconditional refunds or returns. Returns and refunds are accepted only when the requirements described in this policy are satisfied.

Submitting a return or refund request does not automatically guarantee approval. Each request may be reviewed individually, and we reserve the right to request photographs, videos, order information, or other reasonable evidence before approving a return or refund.

Nothing in this policy limits any mandatory rights you may have under applicable consumer-protection laws.

2. Return Eligibility

Unless otherwise stated on the product page, a return request must be submitted within 7 calendar days of confirmed delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, labels, accessories, manuals, and included components.

• The product must not show signs of use, washing, alteration, damage, installation, or misuse.

• Any security seals, tags, or protective packaging must remain intact where applicable.

• You must provide valid proof of purchase.

• The product must not be specifically identified as non-returnable.

Items returned without prior approval may be refused or sent back to the customer at the customer's expense.

3. Non-Returnable Items

Unless required otherwise by applicable law, the following items are generally not eligible for return:

• Customized, personalized, engraved, or made-to-order products.

• Products purchased as final-sale or clearance items where clearly identified as such.

• Perishable goods.

• Hygiene-sensitive products that have been opened or used.

• Digital products, downloads, licenses, or electronically delivered goods after access or delivery.

• Gift cards or store credits.

• Products damaged after delivery through misuse, neglect, improper installation, modification, or ordinary wear and tear.

• Items missing essential components or packaging where those components are reasonably necessary for resale.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, you must contact us as soon as reasonably possible and preferably within 48 hours of delivery.

We may request:

• Clear photographs of the product.

• Photographs of the packaging and shipping label.

• A description of the problem.

• A short video demonstrating the defect where appropriate.

• Additional information reasonably necessary to investigate the claim.

If the issue is verified as our responsibility, we may, at our discretion and subject to applicable law, provide a replacement, repair, refund, or another appropriate remedy.

5. Change-of-Mind Returns

If you simply changed your mind, ordered the wrong item, selected the wrong size or specification, or no longer want the product, the return may be accepted only if the product satisfies all eligibility requirements.

Unless the item was defective, damaged, incorrectly supplied, or applicable law requires otherwise, original shipping charges and return shipping costs are generally non-refundable.

6. Return Authorization

Customers must receive return instructions before sending an item back.

Do not send products to an address obtained from an old order, invoice, website page, or previous communication unless we specifically instruct you to do so.

We are not responsible for products returned to an unauthorized location.

The customer is responsible for using a reasonably secure shipping method and retaining proof of shipment until the return has been confirmed.

7. Return Shipping

Where a return is requested because of customer preference, incorrect ordering, sizing issues, or another reason not caused by us, the customer may be responsible for return shipping costs.

Where the product is confirmed to have been defective, damaged before delivery, or incorrectly supplied by us, we will handle the applicable return-shipping arrangements as required by law and our instructions.

We are not responsible for return shipments that are lost, stolen, or damaged while being sent back by the customer unless applicable law provides otherwise.

8. Inspection of Returned Products

All returned products may be inspected after receipt.

A refund or replacement may be reduced, rejected, or otherwise adjusted where permitted by law if the returned product:

• Has been used beyond what is reasonably necessary to inspect it.

• Has been damaged after delivery.

• Is missing components or accessories.

• Has been altered or modified.

• Shows signs of misuse or unreasonable handling.

• Is materially different from the item originally supplied.

Any adjustment will be made only to the extent permitted by applicable law.

9. Refund Processing

Approved refunds will generally be issued to the original payment method.

Once a refund is approved, processing times may vary depending on the payment provider, bank, card issuer, or other financial institution.

A refund is considered processed by us once the applicable refund transaction has been submitted to the payment provider. Delays occurring after that point may be outside our control.

We do not guarantee that your bank or payment provider will display the refunded amount within a particular number of business days.

10. Partial Refunds

Where permitted by law, we may issue a partial refund rather than a full refund when:

• Only part of an order is eligible for return.

• Returned products are incomplete.

• Products have sustained customer-caused damage.

• Promotional discounts affected the original purchase price.

• A bundle or promotional offer is returned incompletely.

• The circumstances otherwise justify a partial remedy under this policy.

11. Orders Refused or Abandoned by the Customer

If a customer refuses delivery, provides an incorrect or incomplete delivery address, fails to collect a package, or otherwise causes an order to be returned to us, the customer may be responsible for applicable shipping, return, handling, or other costs where permitted by law.

A refund, if applicable, will be processed only after the returned package has been received and inspected.

12. Exchanges

Exchanges are not guaranteed and depend on product availability.

If the requested replacement is unavailable, we may offer an alternative remedy where appropriate.

A new order may be required where an exchange cannot be processed directly.

13. Promotional Orders

For orders purchased using discounts, coupons, promotional codes, bundles, or other special offers, refunds will generally be calculated based on the actual amount paid for the returned item rather than the standard undiscounted price.

Returning one item from a multi-item promotion may affect eligibility for the original promotional price.

14. Suspected Fraud or Abuse

We reserve the right to investigate refund and return requests where there are reasonable indications of fraud, repeated abuse, false claims, payment disputes inconsistent with the circumstances, product substitution, or other misuse of the returns process.

Where permitted by applicable law, suspicious transactions may be subject to additional verification before a refund is issued.

Nothing in this section permits us to deny a legitimate statutory consumer right.

15. Chargebacks and Payment Disputes

If you believe a transaction was unauthorized or incorrectly charged, please contact us promptly so that we can investigate and attempt to resolve the issue.

Submitting a payment dispute or chargeback while simultaneously pursuing a refund through us may delay our ability to process the request.

This section does not restrict any rights you have under applicable payment-network rules or law.

16. Late Requests

Requests submitted after the applicable return period may be rejected unless:

• Applicable law provides a longer period;

• The product is subject to a valid warranty or statutory guarantee; or

• We expressly approve an exception in writing.

Any exception granted on one occasion does not create an obligation to grant the same exception in the future.

17. Policy Exceptions

We may make exceptions to this policy where required by law or where we expressly agree to an exception in writing.

An employee's informal statement, verbal assurance, or general customer-service communication does not modify this policy unless the exception is expressly authorized.

18. Changes to This Policy

We may update this policy from time to time.

The version applicable to an order will generally be the policy in effect at the time the order was placed, subject to any mandatory legal requirements.

19. Contacting Us

To request a return or refund, contact our customer-service team with:

• Your order number.

• The name and contact details used for the order.

• The product concerned.

• The reason for the request.

• Relevant photographs or supporting evidence where applicable.

We may request additional information reasonably necessary to evaluate the request.

20. Applicable Law

This policy is intended to operate subject to applicable consumer-protection, e-commerce, contract, payment, and other laws and regulations.

Where a mandatory legal right conflicts with this policy, the mandatory legal requirement will prevail.

By completing a purchase, you acknowledge that you have had an opportunity to review this Refund & Return Policy and understand the conditions that apply to returns and refunds.